Direct access to the engineers: Our support team consists of the same engineers who developed your devices. All resources – from product documentation to datasheets to RMA processing – are available here.
Technical Support
For technical support requests, the development team is directly available. Please describe your issue as concretely as possible – product designation, serial number and firmware version significantly facilitate troubleshooting.
Support email: support@lyconsys.com
Phone: +49-(0)69-380 979 418 0
We typically respond within 24 hours on business days. For general inquiries, quotes or sales, please use the contact form.
Tip
For support requests, please provide product designation (e.g. ERT1000), serial number and firmware version. This helps us assist you more effectively.
IT Security
Report security vulnerabilities responsibly, OpenPGP communication and coordinated disclosure.
To IT Security